Cancellation & Refund Policy

Last updated: April 29, 2024

SECTION 1 - Order Processing / Cancellations

1. Orders will be processed within 24-36 hours after placement.
2. Cancellations are accepted only within 6 hours of placing the order.
3. Orders cannot be cancelled after 6 hours for paid orders.
4. Please note that payment gateway fees will not be refunded upon order cancellation.

SECTION 2 - Out of Stock

1. If a product becomes unavailable, Cyber Flake reserves the right to cancel the order.
2. Customers will be promptly contacted for alternative options or provided with a cancellation.
3. Updated information regarding order status will be sent via email.
4. In case of unavailability, a full refund will be issued to the customer.

SECTION 3 - Refund/DOA/Replacement Policy

1. To verify the product's condition upon receipt, customers must provide a video with photos of the unboxing process. Failure to provide this evidence may result in rejection of a Return Merchandise Authorization (RMA) request.
2. The product must be returned in its original condition, including the brand's/manufacturer's box, intact MRP tag, user manual, warranty card, and all included accessories. Failure to do so may result in rejection and voiding of the warranty.
3. Once the product has been returned to us and a thorough inspection, along with verification of the customer complaint details, has been completed, the refund process will be initiated.
4. Initiated Refunds will be processed within 3-7 working days.
5. Once a refund has been processed from us (CYBER FLAKE), it may anywhere from 5-7 working days to reflect in the customer's bank account.
6. Replacement is only possible for a Dead On Arrival (DOA) product, provided there is sufficient evidence regarding its condition.

SECTION 4 - Late or missing refunds (if applicable)

If you have not received your refund, please follow these steps:

1. Double-check your bank account to ensure that the refund has not been credited.
2. Contact your credit card company as it may take some time for the refund to be officially posted.
3. Reach out to your bank as there might be a processing delay before the refund is reflected.
4. If you have completed these steps and have not received your refund, please contact us at support@cyberflake.in.

Please send the video and photo evidence, along with the product invoice, to support@cyberflake.in. Once sold, goods will not be accepted for return or exchange. Invoices cannot be modified or cancelled for any reason once generated. By using our services and purchasing our products, you acknowledge and agree to the terms and conditions stated in this Refund/DOA/Replacement Policy.