WARRANTY & SHIPPING POLICY

Last updated: April 29, 2024

SECTION 1 - Warranty Terms

1. All products sold by us come with a carry-in warranty. 
2. The customer is responsible for bearing the shipping charges (To & From) to the service center. 
3. "Direct Warranty" or "Manufacturer Warranty" means that the warranty is provided directly by the Manufacturer/Distributor. 
4. For warranty purposes, we kindly request the customer to always send a copy of the product invoice and delivery challan to support@cyberflake.in. The shipping costs for sending these documents will be paid by the customer. 
5. Goods will be accepted for warranty repair/replacement only if they are in good physical condition. 
6. Products with broken/burnt pins, pen/pencil markings, cracks, missing/tampered components, or damaged warranty stickers will be rejected and considered void under warranty. 
7. Warranty will not cover damage caused by mishandling of equipment, lack of knowledge, improper handling, electricity problems, or any other reasons that could have been prevented under normal conditions. 
8. Warranty is limited to manufacturing defects and is subject to the manufacturer's warranty policy. 
9. If the manufacturer has a local service center, the customer must approach the service center directly for warranty claims, providing the purchase details. 
10. Products under warranty will be repaired or replaced in accordance with the manufacturer/supplier warranty policy. 
11. We reserve the right to reject warranty claims for materials received without accessories, manuals, software CDs/DVDs, or outer box packing. 
12. Any service litigations or problems should be addressed directly to the manufacturers/distributors/company's authorized dealer. We are not responsible for any such litigations. 
13. Warranty service will be provided only if the full payment is made by the due date. 
14. By using our services and purchasing our products, you acknowledge and agree to the terms and conditions stated in this Shipping, Warranty, and Refund Policy. 

SECTION 2 - Physical Damage Policy

1. Any physical damage or mishandling of products purchased at Cyber Flake will result in the voiding of warranty coverage. 
2. Product mishandling and improper installation of products are considered forms of physical damage and are not covered under the replacement terms. 
3. Improper installation of CPU fans and/or improper clocking may cause damage or burning of CPUs. CPUs that show signs of damage, such as being burnt or having bent pins, are considered physically damaged and cannot be returned for replacement.
4. Products with broken/burnt pins, pen/pencil markings, cracks, or missing/tampered components/warranty stickers will be rejected and considered void of warranty under the aforementioned conditions. 
5. By using our services and purchasing our products, you acknowledge and agree to the terms and conditions stated in this Physical Damage Policy. 

SECTION 3 - Refund/DOA/Replacement Policy

1. In order to verify that the product is undamaged while in your possession, it is mandatory to provide a video with photos of the unboxing process. Failure to provide this evidence may result in the rejection of a Return Merchandise Authorization (RMA) request. 
2. The product must be returned to us in its original condition, including the brand's/manufacturer's box, intact MRP tag, user manual, warranty card, and all included accessories. Failure to return the product in its original condition may result in rejection and voiding of the warranty. 
3. Please send the video and photo evidence, along with the product invoice, to us via email at support@cyberflake.in. 
4. Once goods are sold, they will not be accepted for return or exchange. Once an invoice is generated, it cannot be modified or canceled for any reason. 
5. By using our services and purchasing our products, you acknowledge and agree to the terms and conditions stated in this Refund/DOA/Replacement Policy.

SECTION 4 - Returns Policy

1. The customer is responsible for bearing the shipping charges for returns (to/from). 
2. Cyber Flake reserves the right to refuse service to anyone if the necessary criteria are not met. 
3. Please note that Cyber Flake sells products as separate components and cannot guarantee the compatibility of items. For more information, please refer to the manufacturer's website or directly contact the manufacturer. 
4. By using our services and making a purchase from Cyber Flake, you acknowledge and agree to the terms and conditions stated in this Returns Policy.

SECTION 5 - Processing Time

1. The processing of your order will typically occur within 24-36 hours, subject to the availability of stocks and verification of payment. 
2. Please note that orders are not processed on weekends and holidays.
3. Generally, shipping Timeline is about 1-3 working days from the date of order creation.

SECTION 6 - Delivery Time

1. The delivery dates of your order will vary depending on your location. You will receive a docket number via email, which can be used to track the status of your shipment.  
2. Please note that CyberFlake is not responsible for any delays in delivery caused by the courier company or postal authorities.

SECTION 7 - Order Information

A comprehensive email containing all the details and invoices will be sent to the email address associated with your account. 

SECTION 8 - Out of Stock

1. In the event that the product is unavailable, CyberFlake reserves the right to cancel the order.
2. We will promptly contact you to discuss alternative product options or provide a cancellation. 
3. An email will be sent to you with updated information regarding the order status.
4. If the product is out of stock, a full refund will be issued to the customer.

SECTION 9 - Cash on Delivery (COD)

1. To utilize Cash on Delivery (COD) for your orders, a charge of 40/- Rs or 2.5% of the final price of the product (whichever is higher) will be applied.
2. Please note that this charge is levied by the shipping company and is non-refundable.

SECTION 10 - Order Processing / Cancellations

1. Once an order is placed, it will be processed within 24-36 hours.
2. If you wish to cancel your order, please ensure that it is done within 6 hours of placing the order. 
3. Please note that orders cannot be cancelled after 6 hours for paid orders.
4. Kindly be aware that payment gateway fees will not be refunded in the event of order

SECTION 11 - Additional Non-Returnable Items

### The following items are non-returnable:  1. Gift cards  2. Downloadable software products  3. To complete your return, a receipt or proof of purchase is required. Please refrain from sending your purchases directly to the manufacturer.  4. In certain situations, only partial refunds may be granted if applicable. This includes items that are not in their original condition, are damaged, or have missing parts for reasons not caused by our error.

SECTION 12 - Refunds (if applicable)

1. Upon receiving and inspecting your returned item, we will send you an email to acknowledge the receipt.  
2. Subsequently, we will notify you of the approval or rejection of your refund request.  
3. If your request is approved, the refund will be processed within 3-7 days and the credit will be applied to your original method of payment or credit card automatically. 

SECTION 13 - Late or missing refunds (if applicable)

If you have not received your refund, please follow these steps:

1. Double-check your bank account to ensure that the refund has not been credited.
2. Contact your credit card company as it may take some time for the refund to be officially posted. 
3. Reach out to your bank as there might be a processing delay before the refund is reflected. 
4. If you have completed these steps and have not received your refund, please contact us at support@cyberflake.in. 

SECTION 14 - Sale items (if applicable)

1. Refunds are only applicable to regular priced items.  
2. Unfortunately, we are unable to provide refunds for sale items.

SECTION 15 - Exchanges (if applicable)

1. We offer exchanges for items that are defective or damaged.
2. If you need to exchange your item for the same product, please contact us at support@cyberflake.in.

send the item to the following address:

Address:- CYBER FLAKE   C/O RAHUL M N,   Sector 54, Navanagar,  Bagalkot-587103 Phone no - 7204504980

SECTION 16 - Gifts

1. If the item was designated as a gift during the purchase and was directly shipped to you, you will receive a gift credit equal to the value of your returned item.  
2. Once we receive the returned item, a gift certificate will be sent to you. 
3. If the item was not marked as a gift during the purchase, or if the gift giver had the order shipped to themselves to give to you at a later time, we will issue a refund to the gift giver, and they will be notified about the return.

SECTION 17 - Return Shipping

To initiate a product return, please ship your item to the following address: 

ADDRESS:-   CYBER FLAKE   C/O RAHUL M N,   Sector 54, Navanagar,  Bagalkot-587103 Phone no - 7204504980

1. Please note that you will be responsible for covering the shipping costs for returning the item. 
2. These shipping costs are non-refundable. 
3. In the case of a refund, the cost of return shipping will be deducted from your total refund amount. 
4. The time it takes for your exchanged product to reach you may vary depending on your location. 
5. We recommend using a trackable shipping service or purchasing shipping insurance if you are returning an item valued over 1000/- Rs.
6. We cannot guarantee the safe receipt of your returned item without proper tracking or insurance.